Recent Posts

Another satisfied SERVPRO of Amherst / Clarence customer in Williamsville, NY

4/18/2022 (Permalink)

A photo of a great satisfaction A satisfied customer, makes us satisfied.

Quentin said, “The team was professional, helpful and courteous.”

This is our why! Why we do what we do at SERVPRO of Amherst / Clarence every day of our lives for 49 years. We are a family operated business; Team Sullivan and we just love what we do. At times things can be stressful micromanaging several jobs and at times we can receive sixty calls or more in one day after a rainstorm with flooded basements. Most customers understand as the storm makes the news. We do our best dispatching our crews, having them work late hours with weeks of no days off to help our customers. We develop a waiting list and reach out to the neighboring franchises to assist with the overflow of flooded basements. At times, a SERVPRO storm team will be dispatched from another state to help with local jobs.

SERVPRO of Amherst / Clarence since 1972 has out lasted all competitors in Western New York with family trust.

SERVPRO Certified Clean

4/18/2022 (Permalink)

A photo of a questions asking what is SERVPROs certified cleaned? Since the beginning of the pandemic, SERVPRO has been on the front lines bravely cleaning homes and businesses affected with Covid 19.

When you see a SERVPRO Certified Clean shield in a business’s window, you can be sure it has been cleaned using the processes and procedures used by SERVPRO for biohazard remediation for more than 49 years.

As our lives changed with the pandemic it is important for employers to stay and feel safe in their place of work. SERVPRO knows that we all have a new sense of what it means to be clean, and that is why we have the Certified: SERVPRO Cleaned program. You can be sure it is a clean environment once SERVPRO uses our defensive and proactive pathogen cleaning janitorial practices.

SERVPRO of Amherst / Clarence is dedicated to spreading confidence in communities across the country. Chose SERVPRO for your viral pathogen cleaning, you can trust us to bring a higher standard of clean to your local business.

You Can Make Your Home a Safer Place l SERVPRO® of Amherst / Clarence

4/18/2022 (Permalink)

A photo of rain If a fire, flood or any other cause damage to your home, you can always count on us for restoration assistance. SERVPRO of Amherst/Clarence

After a long winter, who doesn’t look forward to spring? Especially as April turns to May and beyond, people start to long for warmer weather. For residents of the Amherst area, where winters are cold and snowy, the reprieve of warm weather is usually welcome.

As we start to look forward to warmer days, we’re ready for melting snow and the chance to spend some time outdoors without being bundled up against freezing temperatures.

When spring comes to Amherst, it’s definitely worth celebrating. However, as with every season, spring brings different homeowner hazards to keep in mind and plan to mitigate. In the case of warmer spring weather, it’s storms.

Spring can bring strong thunderstorms, including wind, rain and hail.

With severe storms, homeowners can be put in dealing with damage to their homes these weather issues can cause.

There’s nothing we can do to stop storms from hitting. After all, we can’t control the weather, can we? But there are things we can do to put our homes in the best position to weather the issues.

How to Protect Your Home From Storms

Here are some items you’ll want to put on your to-do list for the next year:

Ensure your roof is in good shape. Check your roof for problems like missing shingles and signs of leaks. Repair them to keep your home safer.

Keep an eye out for tree limbs that hang over your home. Limbs and branches overhanging your family can come down when the winds get high and heavy. Cut down any stems hanging over your roof or garage.

Be sure your gutters are clear. This step is vital every season. Sometimes, it’s the most important thing you can do for your home. Clean gutters are vital to keeping water around your home flowing the right way, instead of causing water damage.

Be sure anything that’s around your home is secure, too. Don’t let unsecured furniture or other similar items become tools for wind damage. Trim back trees that need it and secure everything you can.

Tips to Move Your Business Forward After a Disaster | SERVPRO® of Amherst/Clarence

4/18/2022 (Permalink)

A photo of a SERVPRO employee with a customer If a fire, flood, or any other cause damages your business, you can always count on us for restoration assistance, SERVPRO of Amherst / Clarence

Does your business have a disaster plan in place?

Most diligent business owners have plans prepared for dealing with natural disasters like fires and floods. But the shock of a disaster impacting your business can make it challenging to navigate even the most thorough plans.

We work with business owners all the time, so we know what it takes to get your business up and running again. Here’s some of the best advice we can give business owners facing a restoration scenario.

Steps for Moving Forward with Business Restoration

Because our SERVPRO location is a locally owned business, we want to ensure businesses in our community have what they need to succeed. Here’s some of the best advice we can give business owners working to restore after a disaster:

Don’t forget to follow your disaster plan. Even if it sounds simple, the shock of a natural disaster can make it difficult to remember your first steps. That’s normal. Just work through your plans step by step. Depending on your business, those plans might even include moving to a backup location.

Document everything that happened. Before you begin cleaning up your business, you’ll want to take photographs of the damage and inventory any damaged items. Your insurance company will need this information.

Reach out to your stakeholders. Technology gives you various ways to reach out to your suppliers, your employees, your customers and your community. Consider avenues like phone calls, email lists and social media posts. They can all be useful.

Take care of your own needs. Disaster recovery is challenging mentally and emotionally. That means it’s vital to be sure you’re eating a healthy diet, getting plenty of rest and talking with people you trust.

Partner with a robust support system. Because there are so many aspects of the process to manage, it’s best to work with trusted community partners who foster strong communication.

Why SERVPRO®? We Bring the Tech. | SERVPRO® of Amherst / Clarence

4/18/2022 (Permalink)

A photo of a home that had a water damage and SERVPRO hauled out damaged content From emergency cleaning and restoration to routine disinfection, we’re there for you. Team Sullivan at SERVPRO of Amherst/Clarence

Certainly, restoration and cleaning involve a lot of time-honored processes. There’s hauling off materials that are irreparably damaged. There’s plenty of mopping and scrubbing. There’s, well, a lot of elbow grease.

However, modern restoration and cleaning also draw heavily on advanced technologies. At SERVPRO, we stay on top of the research through our professional organizations. We’re constantly expanding our armamentarium so we can provide cutting-edge service to you, our customers. Let’s look at some of the technologies that might be involved in a SERVPRO job.

Water Removal Technology

When we show up after a flood, we use some fascinating devices to locate water, which can hide under floors, behind walls and in seemingly dry substances. Then we use powerful water-removal tools.

Moisture Meters. Hidden moisture may be found by means of a hygrometer, which can measure the humidity in an area. We also use infrared meters to help detect water. How does infrared—which identifies heat—work for water detection? Simple: The wetter the area, the cooler it is!

Industrial Drying Tools. After locating any lurking water, we use industrial-grade dehumidifiers and powerful fans to remove water, both from structures and their contents and from the air. Strong-enough equipment can draw moisture out of porous substances such as wood, preventing it from warping or becoming moldy down the road.


To remove contaminants and odors, SERVPRO uses both devices and cleaning solutions to make sure your air and surfaces are clean. First, we may deploy industrial scrubbers to remove the particulate matter that causes odors from the air.

Then we clean your surfaces with OSHA-approved products to destroy bacteria, fungi, molds and other unhealthful growths. We’re always researching the best products for the situation. For instance, in 2020, we responded to the COVID-19 threat by adopting EPA-certified disinfectants.

SERVPRO of Amherst / Clarence Autism Awareness and Acceptance

4/14/2022 (Permalink)

A photo of the owners daughter who has autism and is standing next to a SERVPRO van Ashley Sullivan, who has autism is admiring a SERVPRO truck. Ashley is the owners daughter. She calls the vans, Big Face Orange :)

SERVPRO® is often recognized as the top leader in disaster restoration services but. SERVPRO® of Amherst/Clarence and all SERVPRO® locations are locally owned and operated. As a local business, we enjoy being involved in our community supporting many charities. We have a strong passion for autism awareness. We love engaging in community events, and of course, working with other business owners in our area when called upon to help causes.

Always during the month of April and all year long, we support autism awareness and acceptance. We donate to several charities in support of services for those in need.

  • Autism Rates: In 2021, the CDC reported that approximately 1 in 44 children in the U.S. is diagnosed with an autism spectrum disorder (ASD), according to 2018 data.
    • 1 in 27 boys identified with autism
    • 1 in 116 girls identified with autism

SERVPRO® of Amherst / Clarence always giving back to the community.

We are family operated and have been in the business for 49 years!

Sewage Is No Match for SERVPRO of Amherst / Clarence

4/12/2022 (Permalink)

A photo showing damage to a ceiling This home in Amherst, NY had a toilet flow and water affected several rooms and levels.

Since 1972, SERVPRO of Amherst/Clarence has seen its share of hazardous jobs and sewage clean-up ranks up there. A sewer back up can occur through a shower, floor drain, sink or toilet. One of the most common reasons for a sewer back up is caused by a clog. One time a child flushed a toy down the toilet which caused a clog in the main pipe. With the accumulation of debris, eventually the bathroom on the second floor backed up causing water damage to several rooms. The water ran into the adjacent rooms, though the furnace vent, down the walls to the family room and then ran into the basement. SERVPRO arrived and removed the vinyl floor in the bathroom and kitchen, removed part of the drywall ceiling in the kitchen, drained the water from the furnace vent and disinfected the affected areas. Sometimes a delay can occur if the home is built before 1979 and might contain asbestos materials. This will require testing before removal of items. After the material is removed, it may take 3-5 days to dry out the wet structure.

Wastewater contains many water-borne diseases and must be cleaned and disinfected asap. Some of the pathogens in sewage are Salmonella, E. Coli, Streptococcus, mycobacterium and more. SERVPRO of Amherst / Clarence is highly trained and ready to help.

Dealing with the damaged Contents After a Water Damage

4/12/2022 (Permalink)

A photo showing damage content and furniture in a bedroom. This flood was caused by a frozen pipe in the attic above. SERVPRO of Amherst / Clarence assisted with the cleanup.

It is an unfortunate situation to have a water damage and when it is in your basement full of belongings, it is devastating. It is very time consuming and a bit challenging to most homeowners. Most jobs the customer will have to go through the saturated items to see what is damaged and what can be saved. SERVPRO of Amherst/Clarence can assist during this process if help is needed. After the customer has decided what they will be keeping vs discarding, SERVPRO of Amherst / Clarence will haul out the damage items, clean the items that are going to be saved and proceed with the remaining cleaning throughout the basement. If any items need to be re-packed, SERVPRO will take care of that. SERVPRO offers offsite disposal if your local garbage will not take bulk debris. If you have a water damage, SERVPRO highly trained technicians will be there to help. Call us at 716-639-8687

Fire Damage Services In Amherst, NY

4/12/2022 (Permalink)

A photo showing a soot covered garage ceiling A charging battery caused this fire in Williamsville, NY

Fire damage to your home or business can be a very traumatic experience for anyone.  Apart from the damage due to heat, fire can cause significant damage to your property and belongings due to smoke and soot.  The smoke particles can coat walls, ceilings, and almost any surface and cause permanent damage if not cleaned quickly and efficiently.

The particles in the smoke contain unburned carbon that can be very difficult to remove after a fire to your Williamsville home.  Not all soot particles are alike and it takes a multi-step process to eliminate them.  It is a job for the professionals who have years of training and expertise in fire damage restoration. 

We’re Fire and Water Damage Specialists

As fire and water restoration specialists, we have the training, experience and specialized equipment necessary to restore your home or business. SERVPRO of Amherst / Clarence is committed to providing superior service while restoring your property back to pre-fire condition.

  • Fire & Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Commercial Fire

4/12/2022 (Permalink)

A photo showing water damage in a commercial property A hallway being dried out by SERVPRO of Amherst / Clarence

Water to your home is stressful, but water damage to your business can be devastating and life altering. When your business experiences flooding, It’s a possibility you’ll have to close your doors or stop operating in order to clean up the damage. For some businesses this can be a dividing factor in whether you ever open your doors again.

You shouldn’t just react to water damage you should be proactive to avoid any potential issues.

Electronics and inventory should be kept at least 1inch if not more off the ground. In rooms that are lower such as basements or crawl spaces you want to increase this amount of space between the ground and your inventory. For the most part, most floods aren’t going to rise more than a few inches but its always a possibility they can.

Not only should electronics be off the ground, but any power cords or anything leading to electrical devices. Many businesses rely on their electronics to run the day to day operations, if you can save your electronic equipment you are able to recover more quickly from a flood.

Another good proactive tip is to maintain the sealants of your business. Sealants can degrade over time and can cause water damage to your business. Always check the areas around your window frames and doorways periodically to ensure no leaking is happening. If leaking is found, make sure to address the issue promptly to avoid any water or wind damage to your business.

It is also good practice to keep a list of emergency contacts in case a water issues should occur. It is very important to contact the right people to address any water damage issues immediately. This is where SERVPRO Amherst/Clarence would come into play. Our team would respond to the water loss and help you address any concerns you might have.